Customer Services 01373 825825 or shop@hobbybase.co.uk

Customer Service

Our customer service team are dedicated to your total satisfaction in both quality of product and after-care service. We've put this page together to provide all basic ordering information and our policies. If you have any questions, please contact us (email shop@hobbybase.co.uk) and we'll do our best to assist you.

 

Shipping & Delivery

All orders over £10 are delivered FREE (Mainland UK Only)

For orders under £10, there is a £2.49 shipping fee. For orders over £10, the price you see is the price you pay - there are no extra charges for basic delivery. Ordering before 2pm and the basic delivery service usually takes 3 working days, but no longer than 5 working days.

As an example, if you were to order on a Thursday evening, you should expect delivery on the following Tuesday. Order on Monday before 2pm and you should see your order arrive on Wednesday.

Some orders we upgrade for free to a next day courier at our discretion.

Next Day Shipping Upgrade

If you require your order the next working day, you can upgrade for just £4.99. Orders using this service must be placed BEFORE 12:30pm for delivery the following working day.

We use APC Overnight who will require a signature on delivery. We cannot guarantee what time of day the delivery will take place, but can provide a tracking number on request which will allow you to track the item on the APC Overnight website.

International Shipping (Europe)

Shipping costs an extra £6.49 to all European countries. Please allow upto 14 days for the delivery of your order.

International Shipping (USA, Canada & Australia)

Shipping costs an extra £12.99 to these countries. Please allow upto 21 days for the delivery of your order.

 

Privacy & Security

We take your confidential information and privacy seriously. We do not store credit card details nor do we share customer details with any 3rd parties. All details taken at time of ordering are purely to fulfil your order in a timely manner.

Payments made on this website are taken in a highly secure environment using PayPal.

 

Returns, Cancellations & Replacements

Our No Quibble Exchange Money Back Guarantee

We want you to be 100% satisfied with your purchases. That's why we operate our no-quibble exchange policy which simply means if you aren't happy with the product; perhaps it's not the colour you were expecting or you've simply changed your mind, as long as it's unopened, you can return it within 14 days of accepting the delivery.

As soon as we receive it back at Hobbybase, we'll process your refund the very same day.

Cancellations
If you'd like to cancel an order that you've placed at www.hobbybase.co.uk, please email shop@hobbybase.co.uk with your order number and a note to say you wish to cancel. Please note that we ship orders very soon after they are placed. If your order has already left with the carrier then it will be too late to cancel, but you can still return the item once it's received.

Amazon & Ebay Customers: please use the relevant returns process on the respective websites.

All returns can be sent to:

Hobbybase
19-24 White Hays North
West Wilts Trading Estate
Westbury
Wiltshire
BA13 4JT